Infra Tech Support Practitioner
Accenture — Gurugram
Posted 2026-10-22
Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Dynatrace APM Good to have skills : Microsoft System Center Operations Manager (SCOM) Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking a skilled and proactive Dynatrace & Monitoring Tools Lead to manage and support our Dynatrace SaaS environment, develop monitoring solutions, and automate tool processes using scripting and Infrastructure as Code (IaC). The ideal candidate will have hands-on experience with Dynatrace, Grafana, and Azure. Additionally, the role involves managing Dynatrace Monitoring as Code using Terraform