Health Legal Client Relation Officer
Manulife — Jakarta
Posted 2026-10-21
Job Description •Effectively use multiple administrative systems to investigate complaints. •Support, develop and maintain strong collaboration with business units. •Knows when to engage Legal, for review or recommendation on complaints. •Engages Media Relations and Client Relations Management where appropriate. •Identify opportunities to improve operational processes/practices and influence decisions. •Use sound judgment and risk assessment when recommending exceptions outside general practices or guidelines. •Keep current with company policies/procedures. •Profiling issues to business area, in a proactive approach to mitigate further complaints and risk. Job Requirements: •Ability to effectively organize, prioritize and multi-task. •Ability to manage aggressive service level agreements. •Strong attention to detail. •Ability to work collaboratively with teams and peers. •Experience in Business area. Technical capabilities: •Industry education/designations appropriate to the business area/product line. •in-depth knowledge of the business area, processes and services provided. •Covering a comprehensive suite of products, tools and services this role utilizes multiple systems, platfo