Head of US Commercial Client Onboarding and Client Service
CIBC — Chicago, IL
Posted 2026-08-27
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing The Treasury Management and Commercial Banking Service team plays an important role in delivering a consistent, high-quality client experience from initial onboarding through ongoing service. As a senior leader in Client Onboarding & Service Delivery, you'll define and drive the vision, strategy, and operating model for onboarding and client service across a complex, multi-location organization. You'll lead day-to-day performance across service delivery, client experience, operational excellence, and risk management, while building strong partnerships across Sales, Product, Technology, Risk, Operations, and Transformation teams. In this role, you'll shape service standards, improve end-to-end processes, and help ensure the organization is re