Head of Operations Risk and Governance
Manulife — Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Posted 2026-09-01
The Opportunity The position is accountable for the forming of Operational Risk and Governance framework and capabilities and improving the operational risk management, creating long-term sustainable capabilities and effective operational risk and governance within Operations. Position Responsibilities: Drive the deployment of risk assessment framework as well as assessment of design and effectiveness of key controls. Report and monitor on key risk indicators (KRIs), operation losses, and incidents. Analyze QA results, audit results, incidents report, scenario analysis, customer complaints look for common trends and work together with Operations team for action plans Drive Operations team in performing root cause analysis and action plans to mitigate risks Promote use of Archer and helps ensure the quality of Archer entries. Create risk awareness activities within operations and promote good practices and share trends/analytics Establish best practices on ATO, Privacy, Record Management, User Access, Fraud Management reviews across all operations unit Audit management, as the key person during the audit – drive the preparation before the audit, assist during the audit process, and