Head of Digital Service Strategy
RBC — 2 Locations
Posted 2026-10-06
Job Description What is the opportunity? The Head of Digital Service Strategy is responsible for optimizing workflow efficiency and process effectiveness across RBC's business units, including branches, home office, and client-facing operations. You will be responsible for identifying workflow bottlenecks and process breakdowns, for developing and implementing technology and process solutions that bridge capability gaps between advisor needs and client experience, and for ensuring alignment with RBC's digital transformation objectives. This role will work closely with senior leadership, operational partners, and technology teams to assess end-to-end workflows, design integrated solutions, and oversee the execution of process improvement initiatives in alignment with RBC's strategic priorities and operational excellence standards. What will you do? Own the Service Strategy: Define and drive the strategy for how work flows between branches, clients, and home office, identifying friction, redundancy, and opportunities to modernize how service gets delivered. Bridge Business, Technology, Data, and Operations: Serve as the connective tissue across functions that don't always speak the s