GN I&E Comms and Media Solution Architect

Accenture — Bengaluru

Posted 2026-11-02

Job Title - I&P GN Comms & Media CVC 4 – Comms Reinvention – Manager – Architecture & Design Capability

Management Level : 7 – Manager

Location: Bangalore/Gurgaon/Pune

Must have skills: Telecom Industry Expertise with foundational level knowledge in BSS/OSS Architecture and design & transformation.

Job Summary:

We are seeking BSS/OSS solution Architect consultant to design and implement innovative BSS/OSS solutions for telecom clients, ensuring seamless integration and enhancing overall business efficiency.

Roles & Responsibilities:

Strategy and Business Transformation:

  • Define and implement a long-term BSS/OSS digital transformation roadmap aligned with business goals.
  • Define Target Architecture, transition roadmap , develop a future-ready, scalable, cloud-native BSS/OSS ecosystem
  • Drive cloud-first, AI-driven, and API-enabled architectures to enable agility and scalability.
  • Develop business cases for BSS/OSS modernization, ensuring cost optimization and revenue growth.
  • Understanding of OSS/BSS digital transformation for B2B/B2C covering all the journeys lead to quote, order to cash, trouble to resolve, concept to resolve.
  • Understanding of telco B2B product portfolio & offerings with latest trends & variants

Solution Design & Architecture

  • Design and define scalable end-to-end BSS/OSS architecture design integrating CRM, Order Management, Billing, Inventory and Service Assurance & Fulfilment
  • Develop scalable, modular, and future-proof IT solutions to support new services and business models.
  • Ensure seamless integration between BSS (CRM, Order Management, Channels, Billing, customer care) and OSS (Network Inventory and Service Assurance).
  • Support API-driven architectures and microservices adoption for flexible deployments.

AI-Enabled Solution Design & Transformation

· Identify and shape AI, GenAI and Agentic AI use cases across telecom customer journeys and BSS capabilities.

· Translate business requirements and use cases into techno-functional solution designs, covering process impacts, system changes, data requirements and integrations.

· Define AI-ready solution options and architecture patterns, ensuring alignment with existing BSS/OSS landscape and target architecture.

· Collaborate with business, architecture, product and engineering teams to assess feasibility, dependencies and business value of AI-enabled solutions.

Strategic Framework for BSS/OSS Evolution

  • Drive API-led monetization through ecosystem partnerships (B2B2X, Network APIs, IoT billing models).
  • Develop real-time charging models for 5G, IoT, and hybrid business models.
  • Knowledge of emerging business models in B2B marketplaces, digital channel strategy and telco data-enabled products

Business Development:

  • Assist market-facing executives in business development activities, including bid management and proposal preparation

Practice Development:

  • Collaborate with executive for development of assets, methodologies, point of views, research, and white papers to enhance team capabilities and drive Thought leadership within the broader community

Professional & Technical Skills:

Must Haves:

  • Solution Architecture & Integration – Experience designing end-to-end BSS/OSS architecture and solution design documents . Experience in integrating various telecom systems.
  • BSS Expertise – Deep understanding of CRM, Order Management & fulfillment, Billing, .
  • OSS Expertise – Strong knowledge of Service Provisioning, Service Assurance, Network Inventory, Fault & Performance Management.
  • AI & GenAI Fluency – Understanding of AI, GenAI and Agentic AI concepts and ability to identify their applicability across telecom BSS/OSS capabilities, processes and customer journeys.
  • AI-Enabled Solution Design – Ability to translate business requirements and AI use cases into functional/solution designs, including process impacts, data needs, integrations and BSS/OSS system changes.
  • API & Microservices – Understanding of integration technologies such as API, SOAP, REST, and microservices architecture, TM Forum APIs for seamless system interoperability.
  • Solution Design & Advisory – Ability to design scalable, modular, and future-proof BSS/OSS solutions.
  • Stakeholder Collaboration – Strong communication with business leaders, technical teams, and vendors.
  • Problem Solving & Decision-Making – Ability to analyze complex BSS/OSS challenges and recommend optimal solutions.
  • Customer-Centric Mindset – Ensuring seamless customer experience (CX) and journey mapping in digital transformation.
  • Leadership & Mentorship – Ability to guide teams and junior consultants in BSS/OSS strategy.

Good to have

  • Good to have knowledge of Telecom CoTs products- Salesforce, ServiceNow, Netcracker, Amdocs platform etc.
  • Exposure to GenAI/Agentic AI use-case prototyping, copilots or agent platforms within telecom or enterprise environments.
  • TOGAF/eTOM certification is highly desirable
  • Knowledge of emerging business models in B2B marketplaces, NaaS (Network-as-a-Service), GPU-as-a-Service, AdTech, Private 5G, and telco data-enabled products
  • undefinedUnderstanding of lean concepts and hands-on experience in delivering technology-driven business transformation projects using agile practices such as Scrum, Kanban, SAFe, etc.Experience in agile related tools like JIRA Confluence/Rally/MS ProjectsundefinedPropose solution options based on the analysis and recommend the option that is architecturally compliant and most feasible in terms of cost effectiveness, robustness, security, and maintainability across the architectureundefinedUnderstanding of BSS/OSS consolidation, IT integration planning, and post-merger system harmonization.undefinedundefinedWhat’s in it for you?An opportunity to work on transformative projects with key G2000 clientsPotential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilitiesOpportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.undefinedAbout Accenture:Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 569,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.comundefinedAbout Accenture Strategy & Consulting:Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our S&C Global Network (GN) – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our S&C Global Network (GN) teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. undefinedAt the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team

Experience: Minimum 10 year(s) of experience is required

Educational Qualification: MBA and B.Tech/BE

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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