Global Middle Office - SME
Manulife — 2 Locations
Posted 2026-07-01
Role and Responsibilities Perform day to day operational support (Trade Matching, Settlements, Post settlements, Cash Management and Term Loans), prioritizing as necessary. Communicate, investigate, resolve trade and cash queries and issues raised by Front Office (Portfolio Managers/Traders) Brokers, Custodians, and Internal Investment teams. Manage the relationship with fund managers, custodian banks, brokers, auditors, and internal/external counterparties to monitor the quality of services and ensure market standard practices are in place. Develop and maintain enhanced procedures and controls within investment operations to ensure consistent high-quality services and support to the front office, clients and other business units. Actively manages risks related to trades and cash to avoid failed settlement. Effectively communicate significant production updates and challenges to TL/Manager in a timely manner. Drive process improvements and collaborate with technology partners for data enhancements. Helps on projects to meet management requirements by doing research, identifying needs, and developing/implementing solutions. Support ad-hoc analysis to identify root cause of productio