Fraud Operations Manager - Cards
BMO — Toronto, ON, CAN
Posted 2026-10-01
Application Deadline: 10/22/2026 Address: 100 King Street West Job Family Group: Customer Shared Services As the Fraud Operations Manager, Cards, you will lead a high-performing team responsible for protecting customers and the bank from card fraud-related losses. You will oversee fraud detection, investigation, authentication, and prevention activities while driving operational excellence, risk mitigation, and continuous improvement across card fraud operations. This role combines people leadership, strategic oversight, and deep fraud expertise, requiring the ability to analyze emerging fraud trends, influence business decisions, optimize operational performance, and partner with stakeholders across the enterprise to strengthen fraud controls and customer outcomes. Key responsibilities Lead and develop a team of fraud professionals responsible for the detection, investigation, authentication, and resolution of card fraud cases across the customer lifecycle. Drive operational excellence by balancing fraud loss prevention, customer experience, productivity, and service-level commitments within a fast-paced 24/7 fraud environment. Oversee complex fraud investigations, ensuring threat