Fraud Advisor, Advice Centre
RBC — 2 Locations
Posted 2026-10-16
Job Description What is the opportunity? You are a Fraud Advisor within RBC Advice Centre acting as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role. What will you do? Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses Resolve problems at first point of contact in a friendly and helpful manner Contribute to team results by supporting all colleagues to be successful in meeting client needs Cultivate and maintain relationsh