Executive, HNW Post-Sales
Manulife — Singapore
Posted 2026-10-12
The incumbent will be responsible for managing post-sales service transactions for high-net-worth (HNW) policies. The role supports Operations in delivering a smooth, timely, and positive service experience for financial representatives and clients with existing policies. Position Responsibilities: Liaise with distribution partners and the Policy Services, Product & Pricing, Client Services, and Claims teams on in-force HNW policy requests, including policy changes, in-force illustrations, claims, appeals, and other post-sales transactions. Provide clear guidance on the necessary requirements to support one-touch resolution. Facilitate post-sales processes and provide proactive status updates, coordinating with internal stakeholders to ensure information is accurate and timely. Track incoming requests from internal and external stakeholders consistently and accurately, ensuring that all requests are addressed promptly. Maintain daily, weekly, and monthly reports, as required, to track outstanding issues, feedback, and overall adherence to service-level agreements. Where management expectations are not met, identify and highlight the root causes, as appropriate. Participate in regul