ETIC, Service Designer - Manager
PwC Canada — Cairo - ETIC
Posted 2026-07-29
Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Manager Job Description & Summary We are seeking a Service Design - Manager to participate in the service design and transformation of end-to-end services that deliver exceptional customer experiences and measurable business value. In this role, you will work across business, product, and technology teams to orchestrate people, processes, and systems, ensuring seamless and user-centric service experiences across all touchpoints. Responsibilities: Lead end-to-end service design initiatives, from discovery through to delivery and optimization Define service strategies that align with customer needs and business objectives Conduct service assessments to identify gaps, inefficiencies, and opportunities for improvement Develop service blueprints, journey maps, and operating models to guide transformation efforts Design and optimize user journeys to enhance usability, engagement, and adoption Collaborate with cross-functional teams (business, product, engineering) to ensure alignment and execution Facilitate workshops and co-creation sessions with stakeholders to drive alignment and decision-