ETIC, AWS Cloud Solutions Architect - VA
PwC Canada — Cairo - ETIC
Posted 2026-07-28
Line of Service Advisory Industry/Sector Technology Specialism Advisory - Other Management Level Senior Associate Job Description & Summary Role Summary: The AWS Solutions Architect will play a critical role in designing, implementing, and optimizing Amazon Connect contact center solutions for our clients. The ideal candidate will possess deep expertise in Amazon Web Services (AWS), a comprehensive understanding of contact center operations, and the ability to translate complex business requirements into effective technical solutions. Key Responsibilities: Solution Design: Design robust, scalable, and secure Amazon Connect solutions, encompassing call flows, IVR, chatbots, and integration with other AWS services and third-party systems. Implementation: Lead the deployment of Amazon Connect projects, ensuring solutions are delivered according to client specifications, timelines, and budgets. Optimisation: Continuously assess and refine Amazon Connect configurations to enhance performance, efficiency, and customer experience. Stakeholder Collaboration: Collaborate closely with business stakeholders, project managers, and development teams to gather requirements and deliver client-spe