Distribution Quality Business Intelligence Manager
Manulife — Makati City
Posted 2026-08-27
The Distribution Quality Business Intelligence Manager serves as the dedicated business intelligence capability within Distribution Risk and Quality Control. The role supports the Line 1B oversight model by converting distribution quality, conduct, persistency, complaint, misconduct, and corrective action data into actionable insights, root cause analysis, early warning indicators, and management recommendations. This role is distinct from MIS or traditional reporting. MIS provides information and reporting outputs, while DRQC Business Intelligence interprets information, explains why risks are emerging, identifies root causes and quality themes, recommends management action, and converts information into decisions. The role helps management understand what is happening, why it is happening, where risk is concentrated, and where action should be prioritized. It supports Governance and Assurance by providing evidence-based risk themes, heatmaps, analytical insights, and management-ready recommendations to strengthen sustainable distribution quality. Position Responsibilities: Distribution Quality and Business Intelligence Develop and maintain a Distribution Quality Business Intellig