Director. Production Services - Business Specialist
RBC — TORONTO, Ontario, Canada
Posted 2026-07-23
Job Description What is the opportunity? This position manages a number of application support individuals and applications providing core functions within the Central Funding portfolio, Capital Markets. The role is Central Funding applications focused and liaises with QTS and corresponding CM business stakeholders. This role will also require to support other shared services within QTS RTB production services. What will you do? Drive accountable results-based relationships with Operations business stakeholders through regular reporting of customer-visible incident / problem items against availability requirements and service terms; incisive trend reporting for visible incidents with biweekly frequency or (periodically) on a demand basis. Report content will evolve continuously to drive service optimization and identify areas for further review. Advanced understanding, implementation, and influencer of strategic Incident, Change and Problem Management. Strong ability to drive major incidents to resolution and be able to communicate well on root cause and remediation of incidents or changes. Partner with senior leadership to drive towards and maintain a stable and clean Production e