Director, Operational Resilience
Manulife — Hong Kong
Posted 2026-10-07
Position Responsibilities: 1. Vision and Strategy Execute a Business Continuity Management and Operational Resilience strategy for Hong Kong to meet objectives set by enterprise standard and regulatory requirements. Lead and inspire multidisciplinary professionals with an Operational Resilience and Business Continuity remit to drive resilience outcomes. Continuously assess and refine BCM, resilience strategies and execution approach through rigorous analysis and feedback, leveraging metrics and insights from execution to make informed improvements. Manage relationship with cross-functional stakeholders to address issues, develop strategic, advocate for change, and implement solutions. 2. Critical Operations Identification, Assessment, and Improvements Assist Markets in leading, establishing, execution and management of operational resilience governance model and deliverables. Collaborate with teams to identify critical operations leveraging the enterprise approach. Continuously monitor internal and external factors to re-evaluate inventory of critical operations and associated actions required. Support the analysis of critical operations in Hong Kong including defining scope of cri