Director, New Accounts and Documentation
RBC — TORONTO, Ontario, Canada
Posted 2026-10-09
Job Description What is the opportunity? The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross-functional relationship management, and process, control and risk management. What will you do? Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance. Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments. Process Improvement and Monitoring – Monitor implementation of new processes and procedures to