Director, Journey Enablement, Self-Serve Onboarding & Servicing
BMO — Toronto, ON, CAN
Posted 2026-10-02
Application Deadline: 11/06/2026 Address: 33 Dundas Street West Job Family Group: Strategy & Change We are seeking an experienced leader who operates at the intersection of business, technology, and digital to drive meaningful client and business outcomes. This role will lead the Business Banking Self-Serve Onboarding & Servicing Journey, working in close partnership with Digital and Technology leaders to transform and elevate the end-to-end client experience. The mandate spans the full self-serve lifecycle, from digital application and account opening through authentication, consent, documentation, fulfillment, and ongoing servicing. The successful candidate will define and execute a clear vision for the future-state digital journey, ensuring clients can start, manage, and service their Business Banking relationships simply, securely, and seamlessly through Online Banking (OLB) and Online Banking for Business (OLBB). They will be accountable for journey performance, leveraging key insights and KPIs to advance our A30 ambition of increasing digital sales and accelerating digital adoption across the Business Banking portfolio. In addition, they will identify opportunities to leverag