Director, Fraud Analytics & Risk Management
Manulife — Toronto, Ontario
Posted 2026-10-14
At Manulife Bank, protecting our customers, advisors, and business from financial crime is a critical strategic priority. As Director, Fraud Analytics & Risk Management, you will lead the Bank's fraud analytics and intelligence capabilities, leveraging advanced data analytics, customer risk modeling, and fraud technologies to proactively identify, detect, and mitigate fraud across all banking products, channels, and customer journeys. This role is responsible for developing a data-driven fraud management ecosystem that delivers strong customer protection while enabling frictionless banking experiences. Working closely with Operations, Risk, Technology, Digital, Data & Analytics, and external partners, you will drive innovative solutions that enhance fraud detection, strengthen customer risk management, and improve fraud prevention outcomes. Reporting to the AVP/VP, Fraud Strategy & Operations, you will play a key leadership role in shaping the future state fraud capability at Manulife Bank. Position Responsibilities: Lead Fraud Analytics & Intelligence Develop and execute the Bank's fraud analytics strategy across deposits, lending, mortgages, payments, digital banking, contact cen