Director - Customer, International
Lightspeed Commerce — Melbourne
Posted 2026-09-03
HI THERE! THANKS FOR STOPPING BY 👋
Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!
We’re looking for a Director - Customer, International to join our team at Lightspeed.
In this role, you’ll set the customer strategy across our International markets, with a focus on retention, customer health and the end-to-end customer experience. You’ll turn business goals into clear plans and measurable outcomes, while connecting teams across Account Management, Support, Implementation, Product, RevOps, Marketing and Payments.
You’ll identify the highest-value opportunities for our customers and business, turn insight into action, and build scalable ways of working that improve outcomes across the customer lifecycle.
The ideal candidate brings significant experience leading post-sales or customer functions in a SaaS or technology business, strong commercial and analytical judgment, and the ability to align senior stakeholders around meaningful change.
WHAT YOU’LL BE DOING:
- Set the customer strategy across International markets and translate priorities into clear plans, decision rights, success measures and