Director, Customer Insights and Analytics
BMO — Toronto, ON, CAN
Posted 2026-09-30
Application Deadline: 11/29/2026 Address: 33 Dundas Street West Job Family Group: Data Analytics & Reporting The Director, Customer Insights and Analytics within Retail Risk team is responsible for leading the Canadian Retail Customer Insights and Analytics team. This role transforms customer, market, and behavioral data into actionable insights that drive business growth, improve customer experience, and support strategic decision-making. The Director partners closely with business leaders across Strategy, Product, Sales, Risk, Finance, and Technology to ensure customer-centric decision-making is embedded throughout the organization. Key responsibilities include: Build and lead a high-performing team of customer insight professionals, analysts, and researchers. Foster a culture of innovation, collaboration, and continuous improvement. Serve as a trusted advisor to senior executives on customer trends, risks, and opportunities. Partner with Product, Marketing, Sales, and Operational leaders to identify growth opportunities and improve customer outcomes. Drive a customer-centric culture through data-driven decision-making. Design and manage early warning framework with key risk attr