Director, Critical Services
BMO — 3 Locations
Posted 2026-07-29
Application Deadline: 09/03/2026 Address: 100 King Street West Job Family Group: Technology Provides leadership and direction for the delivery, support, stability, and risk management of critical technology applications and services supporting the assigned portfolio group. Accountable for ensuring operational excellence, maintaining system health, proactively managing technology risk and operational defects, strengthening control and prevention practices, and responding effectively to problems and incidents. Partners with technology, business, and vendor stakeholders to understand gaps, balance priorities, influence outcomes, and remove barriers to effective service delivery. Establishes goals and performance objectives that align with business and technology priorities. Monitors, measures, and reports results in a proactive manner. Works effectively with internal stakeholders and external partners to ensure objectives, service expectations, and delivery commitments are being met. Provides oversight and coordination for technology risk, audit, compliance, and remediation activities for key applications, including related exams, fieldwork, and review activities. Tracks the progress