Director, Client Due Diligence & Onboarding
RBC — TORONTO, Ontario, Canada
Posted 2026-08-18
Job Description What is the opportunity? Join RBC Investor Services as Director of Client Due Diligence & Onboarding. Lead strategic transformation of our AML/KYC program by redesigning the end-to-end client onboarding experience from application through regulatory approval. Design and implement a target operating model that streamlines onboarding processes, reduces client friction, and accelerates time-to-market while maintaining rigorous compliance standards. Oversee critical technology initiatives to modernize our capabilities. Build and mentor a team managing both new client onboarding and ongoing due diligence requirements. Establish RBC IS as an industry-leading hub for AML/KYC best practices. Partner with senior stakeholders to deliver exceptional client outcomes within a leading financial institution. What will you do? Create and deliver the target operating model to enhance client experience; drive team effectiveness through people, process, technology, and data; deliver on prioritized initiatives (e.g., Onboarding Target Operating Model, Fenergo Replacement). Build and mentor Associate Directors and Managers; support career development; conduct performance management and