Director, Asia Operations Excellence
Manulife — Hong Kong
Posted 2026-07-15
The Director of Operations Excellence, Asia, is responsible for supporting the Head of Operations Excellence in defining and upholding rigorous operational standards, streamlining core processes, and embedding continuous improvement throughout Manulife’s Asian market operations. This role employs Lean Six Sigma approaches, data-driven insights, and a range of automation solutions (e.g., PowerApps, AI) to ensure reliable, efficient operating models. The position works in close partnership with dedicated transformation and innovation teams, providing comprehensive operational designs, analytics, and recommended practices to help achieve outstanding client service, top-tier quality, and stable long-term growth. The successful candidate will partner closely with the Head of Operations Excellence to deliver against Asia and Global Operations transformation strategies across all markets. The Director will collaborate with Country Operations, technology, regional partners, marketing, distribution, etc., as needed. Position Responsibilities: Strategy and Governance Support the Head of Operations Excellence in shaping the Operations Excellence plan to align with both overarching global targ