Delivery & CI Lead, Control Analyst
Shell — Marunouchi
Posted 2026-10-19
Tokyo, Japan Job Family Group: Customer Operations Worker Type: Regular Posting Start Date: October 19, 2026 Business Unit: Downstream and Renewables Experience Level: Experienced Professionals Job Description: Role Overview The Customer Service Centre (CSC) is responsible for activities from order receipt through billing for Shell lubricants and greases, including: · Order management, including order confirmation, cancellations, changes, and inventory checks · Customer communication (inquiry handling is outsourced) · Internal support, including responding to inquiries from branch offices and the Supply team, and coordinating inventory · Management of billing and pricing master data · Administration of systems such as order entry systems, SAP, EDI, and OCR · Improvement of customer satisfaction through enhanced service capabilities · Sales support through customer data analysis and provision of insights to the Sales team · Marketing support, including report distribution and delivery-date response emails Note: Transportation and logistics activities are managed separately by the Supply team. Key Responsibilities The primary responsibility of this role is to lead the CSC master data