DE033712-Insurance Operations Sr Analyst
Accenture — Muntinlupa
Posted 2026-10-30
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Insurance Operations Sr Analyst WORK SETUP: Hybrid RESPONSIBILITIES: • Team Leadership: Supervise and manage a team of 15-20 members, fostering a collaborative and high-performance work environment. • Reporting & Analytics: Prepare and update daily service delivery reports and account-specific performance summaries. • Performance Management: Ensure achievement of service level agreements (SLAs) and key operational metrics, including customer and key stakeholder measures. • Process Compliance: Oversee adherence to standard operating procedures and ensure compliance with relevant country-specific and regulatory requirements. • Customer Experience: Review and address customer complaints, identify root causes within operational control, and implement corrective action plans. • Issue Resolution: Respond to process escalations, conduct root cause analysis, and develop both corrective and preventive action strategies. • Individual Performance Monitoring: Track and ensure individual team member performance in terms of productivity, quality, and schedul