Customer Transformation - HCD - Senior Analyst
PwC Canada — Auckland - NZL
Posted 2026-10-30
Management Level Senior Associate Job Description & Summary Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. Join our diverse whānau of experts and be supported with coaching, flexibility, and a culture where you truly belong. Here, you’ll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter. Ngā Kōrero mo tēnei tūranga / About the role As a Senior Analyst in our Customer Transformation team in Auckland, you’ll work on real problems that affect how people experience services and products in banking, retail, government and beyond. Using design, analysis and systems thinking you’ll turn ambiguity into clarity, and ideas into action. What you’ll do: Apply human-centred design and analytical thinking to solve complex customer and business problems. Bring a design thinking lens to support large scale transformation programmes, from early problem definition through to implementation. Work directly with clients to understand their challenges and shape practical recommendations. Translate insights into clear, actionable deliverables, including journey maps, deli