Customer Transformation – CX & Service Design Manager
PwC Canada — Wellington - NZL
Posted 2026-09-11
Management Level Manager Job Description & Summary Kia ora, At PwC, our purpose is clear: to build trust in society and solve important problems. This is a place to keep growing. You’ll learn from the best, take on meaningful challenges, and make a lasting impact for our clients, our communities, and Aotearoa. Ngā kōrero mo tēnei tūranga / About the role PwC New Zealand’s Customer Transformation team sits at the intersection of strategy, customer experience, service design and technology. Join our Wellington Human-centred design team and help organisations reimagine the services and experiences that matter most to their customers and communities. You’ll work on complex, large-scale transformation programmes spanning multiple services, stakeholder groups and parts of an organisation, giving you the opportunity to influence change at a scale often difficult to achieve in a traditional agency environment. Your day-to-day could include: Supporting high-impact, end-to-end customer transformation and service design engagements, moving confidently between setting direction and hands-on delivery. Supporting discovery and facilitating workshops that bring different perspectives together, cr