Customer Support Specialist I
Loopio — Vancouver, BC Hub
Posted 2026-09-01
TAKE YOUR CAREER TO NEW HEIGHTS WITH LOOPIO! 🚀✨
Are you passionate about solving problems, learning something new every day, and connecting with and helping customers? If so, we’d love to hear from you! We’re looking for a curious, solution-oriented, empathetic individual to join our Support Team as the Customer Support Specialist I.
Reporting to the Manager of Support, our Customer Support Specialists take ownership of troubleshooting and resolving reported issues in a timely manner, providing best-in-class customer service and creating customers for life. Our customers always know we have their back!
This support role will cover core working hours of 10am - 6pm PT / 1 - 9pm ET.
To take note: In alignment with our “Got Your Back” team mantra, this role may occasionally require flexible scheduling to cover absences due to leave, illness, statutory holidays, or other unforeseen circumstances. A day in lieu will be provided in these instances.
Note: This is an existing vacancy on the team
💻 WHAT YOU’LL BE DOING
- Support: Provide personalized and relevant assistance to all Loopio users (both customers and internally) by responding to support tickets (Zendesk)