Customer Support Agent - Shift Work
Super Technologies — Romania
Posted 2025-08-27
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day. We are looking for a Customer Engagement Agent to join Super, responsible for delivering prompt, professional, and empathetic support to customers across multiple channels. This role is central to ensuring customer satisfaction by resolving enquiries and complaints effectively whilst maintaining a positive experience at every interaction. What the role involves Respond promptly to customer enquiries across various channels Acknowledge and resolve customer complaints in a professional and empathetic manner Troubleshoot common issues with products or services Maintain thorough knowledge of Super's products and services to answer customer questions accurately Keep accurate records of customer interactions, comments, and complaints Ensure customer s