Customer Support Agent - English (CL13)
Accenture — Dublin
Posted 2026-10-30
General Information Position: Product Support Agent CL13 - UKI Location: (WFO 100%) Sandyford, D18 Contract : Full-time role 40 hours per week Work Hours : Mon/Sun 8am-9pm (7am-8pm daylight saving time) rotation . ** Kindly be informed that s ponsorship is not available for this position . A valid Full-time work permit is mandatory for us to proceed with your application. Duties and Responsibilities: The main responsibility of this role is to provide customer support through chat, email, and phone. The main responsibility of this role is to provide customer support through chat, email, and phone Developing deep knowledge within a complex product group Investigate and prioritize advertising issues, escalating to a specialist when appropriate for further troubleshooting or de-bugging. Own tasks end-to-end until they are assigned to specialist. Discern product confusion from bugs, identify solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome Effectively and concisely communicate resolution, technical resolution, workarounds, or product confusion to the sales team Partner with product support group specialists to identify solutions to advertisi