Customer Success Specialist
Shell — Dela Rosa - Street office
Posted 2026-09-01
, Philippines Job Family Group: Commercial and Retail, Customer Operations Worker Type: Regular Posting Start Date: September 1, 2026 Business unit: Experience Level: Experienced Professionals Job Description: What’s the role Customer Operations is in its journey to provide the best in market customer experience for our Customers and Business Partners in Shell. We create the great place for commercially minded individuals who thrive working with customers and who want to grow their experience in agile, digital and e-commerce initiatives. We have a collaborative, flexible, dynamic and supportive working culture; where every single one of us is determined to make a difference, to go the extra mile because it’s our job, every day, to deliver the best customers’ experience with Shell. We believe in creating an inclusive culture and work environment where you can thrive, innovate and develop; but most of all, be yourself. What you’ll be doing As a Customer Success Specialist, you will take full ownership of a customer portfolio, drive accountability, demonstrate and communicate improvements for our customer journey. This is a key enabler to drive best-in-class Customer Experience and to