Customer Success Specialist
Shell — Dela Rosa - Street office
Posted 2026-10-23
, Philippines Job Family Group: Commercial and Retail Worker Type: Regular Posting Start Date: October 23, 2026 Business unit: Experience Level: Early Careers Job Description: What’s the role This role is a key part of the Order-to-Delivery journey, delivering high-quality, customer-facing support as part of the Retail End-to-End Integrated Team (serving the General Public and, where applicable, Loyalty and Digital customers). The Customer Operations Specialist – Loyalty is responsible for representing the company professionally by delivering an exceptional customer experience across multiple channels, including phone, email, ticketing systems, live chat, and social media. The role requires effective communication, value-driven customer interactions, and efficient issue resolution to ensure high levels of customer satisfaction and loyalty. What you’ll be doing Customer Enquiries Manage a wide range of frontline customer enquiries in accordance with established processes, service standards, and ways of working. Take ownership of customer complaints, feedback, and compliments related to Integrated Retail B2C services, coordinating with internal teams and service partners to ensure ti