Customer Success Lead
Perplexity — San Francisco
Posted 2026-10-29
As Customer Success Lead at Perplexity, you’ll lead the team responsible for helping enterprises adopt Perplexity Computer and our API products, turning adoption into measurable business value. You’ll own the customer success strategy and operating model, lead CSMs across customer segments, and be accountable for gross and net revenue retention across the post-sale book, with expansion targets shared with Sales.
This is a hands-on leadership role. You’ll stay close to customers and the product while building the team, programs, and cross-functional partnerships that help us scale.
Responsibilities
- Own gross and net revenue retention for the customer base, including renewal forecasting, risk management, and expansion targets shared with Sales
- Set the customer success strategy, and coverage model across high-touch Enterprise, scaled SMB and Mid-Market, and technical API customers
- Hire, coach, and develop CSMs across customer segments, establishing a regular cadence of 1:1s, account and renewal reviews, and a clear bar for performance and product expertise
- Build the playbooks the team runs on, including Sales-to-CS handoffs, onboarding, customer success plans, health