Customer Service Senior Analyst, Customer Contact Centre
Manulife — Hong Kong
Posted 2026-08-24
Customer Service Senior Analyst, Customer Contact Centre Position Responsibilities: Conduct outbound calls and follow-up activities with customer to support operational and compliance requirements. Coordinate with internal and external parties to facilitate case resolution, documentation collection, and timely completion of customer requests. Assist with customer servicing and operational support activities to ensure service quality and operational efficiency. Provide support for ad hoc assignments, special projects, and other Customer Contact Centre (CCC) operational needs as required. Job Requirements: Degree / diploma holder 2+ years call center experience required Good communication skills in English and Chinese, both written and spoken Proficient knowledge of Microsoft Office Preferably worked previously in a call centre/ service centre environment Experience in Individual Financial Products or MPF, group life and medical insurance, financial and wealth management products preferred Mature and pleasant personality Self-motivated and able to work independently Adherence to quality standards When you join our team: We’ll empower you to learn and grow the career you want. We’