Customer Service Representative
CAE — Las Vegas
Posted 2026-08-26
Description The Customer Services Representative (CSR) serves as the primary point of contact for clients attending training programs at the Training Center. This client-facing role is responsible for delivering a high-quality customer experience through professional communication, coordination, and administrative support before, during, and after training events. The CSR collaborates with multiple internal teams, including Sales, Instructor Pilots, Fleet Planning, and Training Center Operations, to ensure client needs are addressed efficiently and training events are executed successfully. Key responsibilities include: Serve as the primary contact for customer inquiries in person, by phone, and through email. Contact clients prior to training to provide introductions, instructions, and logistical information. Coordinate and collect required client documentation before arrival. Assist clients with questions related to training schedules, courseware, required materials, and training center services. Greet clients at check-in and provide badges, schedules, and other onboarding materials. Provide support throughout client training events and address service-related requests. Coordinat