Customer Service Representative
CAE — Montreal (St. Laurent)
Posted 2026-08-26
Description The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers, ensuring a positive client experience while supporting administrative, registration, and operational activities. This is a full-time, fully onsite position operating on a Thursday to Tuesday schedule. Key responsibilities include: Provide exceptional customer service to internal and external customers. Greet customers and visitors and manage front desk reception activities. Operate and monitor the main telephone switchboard. Manage customer check-in processes and verify required documentation. Review, scan, and maintain regulatory and customer documentation. Prepare, issue, and manage security badges and access credentials. Support customer registrations within the Pelesys learning management system. Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs. Monitor and action customer inquiries received through the Client Services inbox. Conduct customer outreach and follow-up c