Customer Service (Logistics Service Representative)
Accenture — San Jose Plaza Real Cariari
Posted 2026-09-01
The Logistics Service Representative II – IB Agent will support our customer/client by answering inbound and making outbound calls. Providing high level personalized customer service in order to meet our member requests for transportation and assistance for approved members. Responsibilities & Duties Answer 80+ inbound calls in a courteous and professional manner to assist customers with their transportation inquiries Coordinate all transportation arrangements utilizing Customer Relationship Management (CRM) Software Provide excellent customer service, follow-ups, updates, while resolving complaints, addressing escalations; and involving management when/as needed and Document customer interactions and/or transactions, recording details of inquiries, complaints, or comments, as well as actions taken Dispatch transportation assignments and establishes partnerships with vendors Possess strong organizational skills for input of necessary procedural forms while preforming clerical duties i.e. faxing, copying, emailing, filling, etc. Take ownership of outbound/inbound customer, and client communications through various channels while working cross-functionally through programs, and s