Customer Experience Lead, EMEAI
CAE — Montreal (St. Laurent)
Posted 2026-06-17
⠀ Are you fascinated with pilot training and how CAE’s training devices are used to make air travel safer? Are you interested to know more about our customers? As a Customer Experience Lead, you will have the opportunity to be at the fore front of executing CAE’s vision to be the training partner of choice, to build long lasting relationships with our customers. We are looking for relationships builders, brand champions and candidates ready to take on their customers needs and represent them within the organisation. As a Customer Experience Lead you are the link between CAE customers in Europe, the Middle East, Africa, and/or India and the technical support department. You ensure our customers are serviced by analyzing their needs and providing them the best solution possible. If you are both passionate about relationship management and aviation, this role will be a perfect fit. Description Develop and secure, key long-term relationships with decision makers in your customer portfolio Develop and drive action plans to amaze those decision makers customer experience Proactively escalate to get issue resolution on behalf your customers Responsible and accountable for internal communi