Customer Care Specialist
BMO — Cedar Rapids, IA, USA
Posted 2026-08-26
Application Deadline: 09/09/2026 Address: 3925 Fountains Blvd NE Job Family Group: Customer Shared Services The Customer Care Specialist will join the Transportation Finance Operations team. Provides day-to-day delivery of critical lending operations processes including loan administration and servicing activities. Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of stakeholders inquiries/requests within relevant service level agreements. Collaborates with stakeholders to promote efficient and effective processes and work flow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience. Lending operations includes specialized operations processes and commercial lending products. Gathers and formats data into regular and ad-hoc reports, and dashboards. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Organizes work information to ensure accuracy and completeness. Executes routine tasks such as service requests, transactions, queries etc. within r