Custom Software Engineer
Accenture — Bengaluru
Posted 2026-09-02
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Amazon Connect Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking an experienced Amazon Connect AI Engineer with bedrock experience to design, build, integrate, and support intelligent contact-center solutions on AWS. The role combines Amazon Connect configuration, generative AI, agent assistance, knowledge management, outbound campaigns, reporting, and serverless development. The successful candidate will translate business requirements into secure, scalable solutions and own delivery from solution design through testing, deployment, documentation, and operational support. Roles & Responsibilities: - Design and implement Amazon Connect contact-center solutions, including contact flows, queues, routing profiles, security profiles, agent workspace integrations, and telephon