Custom Software Engineer
Accenture — Bengaluru
Posted 2026-09-02
Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Amazon Connect Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: AWS Developer responsible for building AI-driven IVR solutions in Amazon Connect, with hands-on expertise in prompt engineering (goal-oriented vs. scripted), agent assist, and screen pop integration. Owns validation of prompt logic and code quality, and supports runbooks for deployment, monitoring, and ongoing operations of AI-powered contact center solutions Roles & Responsibilities: Team Leadership: Drive end-to-end ownership of a team responsible for the design, development, and implementation of cloud-based contact center transformation initiatives, leveraging platform-led solutions across enterprise environments. Business Development: Lead and manage proposal responses to client RFPs and RFIs across multiple market un