Custom Software Engineer
Accenture — Kolkata
Posted 2026-10-19
Project Role : Custom Software Engineer Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Cloud Contact Center Implementation Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking an experienced NICE InContact Architecture Engineer to lead the design, architecture, migration and deployment of NICE InContact solutions for enterprise-level contact center environments or equivalent contact center platforms like Genesys Cloud CX, Amazon Connect, Sprinklr, etc. You will play a critical role in delivering scalable, secure, and high-performance customer experience platforms by leveraging NICE InContact and integrating it with key enterprise systems. This role is both hands-on and strategic, and will work closely with business stakeholders, cross-functional teams, and clients to deliver cutting-edge contact center solutions. Roles & Responsibilities: Architect and Design NICE InContact Solutions: Lead end-to-end architecture and solution design for NICE InContact deployments. Translate business and f