Conservation Strategy and Enablement Manager
Manulife — Makati City
Posted 2026-10-14
The Customer Retention & Conservation Manager is a senior individual contributor and conservation subject-matter expert responsible for improving policy persistency, customer retention, reinstatement, premium recovery, and saved policy value across approved inforce initiatives. The role combines direct handling of selected or complex conservation cases with conversation strategy development, customer journey optimization, frontline capability building, campaign execution, and performance insight. The role works with Inforce Management, Outbound, Customer Care, Operations, Marketing, Product, Technology, Legal, Compliance, Risk, Privacy, Agency, Bancassurance, and other distribution stakeholders to deliver timely, fair, and needs-based customer outcomes in accordance with approved scripts, product rules, licensing boundaries, privacy requirements, and conduct standards. Position Responsibilities: 1. Conservation Strategy & Conversation Design · Review and enhance approved conservation scripts, customer messages, objection-handling guides, and conversation frameworks using campaign performance, customer feedback, call insights, quality findings, and frontline input. · Translate effec