Client Services Officer
BMO — Markham, ON, CAN
Posted 2026-08-26
Application Deadline: 09/25/2026 Address: 2851 John Street Job Family Group: Commercial Sales & Service *** Mandarin speaking required *** Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Meets client service needs through a a dedicated one-on-one relationship with sensitive, complex, and/or top tiered clients. Demonstrates an in-depth working knowledge of the strengths, capabilities, and limitations of products, upgrades, and cross-sell opportunities. Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. Collaborates with internal and external stakeholders to deliver on business objectives. Gathers and formats data into regular and ad-hoc reports, and dashboards. Accurately documents client requests using tracking systems. Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities. Suppor