Client & Account Specialist
Manulife — Lancaster Luminaire Building, Hanoi
Posted 2026-08-18
Overview The Senior Specialist serves as a subject matter expert for POS operational systems, leading UAT activities, complex incident investigations, reconciliation controls, reporting automation, and system enhancement initiatives. The role acts as a key bridge between Business, Operations, and Technology teams to drive process excellence and system stability. Key Responsibilities System Operations & Reconciliation Perform daily operational reconciliation and monitoring activities. Investigate data discrepancies, exceptions, and process breaks. Ensure accuracy and completeness of business transactions between systems. Support root cause analysis for operational incidents and system issues. QA/QC & Data Validation Conduct regular quality checks on operational outputs and reports. Validate data accuracy, completeness, and consistency. Identify trends, recurring issues, and process gaps. Maintain issue logs and follow through until resolution. UAT & Project Support Prepare test scenarios and test cases. Execute UAT testing for system enhancements, product launches, and regulatory changes. Document defects and coordinate with IT teams for issue resolution. Support production validati