CIAM Operations Lead / Site Reliability Engineering (SRE) Lead
BMO — Toronto, ON, CAN
Posted 2026-10-02
Application Deadline: 10/30/2026 Address: 4100 Gordon Baker Road Job Family Group: Technology The CIAM Operations Lead / SRE Lead is responsible for ensuring the reliability, availability, security, scalability, and operational excellence of Customer Identity and Access Management (CIAM) platforms. The role leads day-to-day operations, production support, automation initiatives, platform modernization efforts, and Site Reliability Engineering practices across critical identity services supporting customer authentication, authorization, MFA, SSO, consent management, and digital onboarding journeys. This individual will be responsible for platform stability, incident management, observability, infrastructure lifecycle management, security compliance, and continuous service improvement while partnering closely with Development, Security, Infrastructure, Architecture, and Business stakeholders. Responsibilities align closely with CIAM Engineering & Operations activities such as infrastructure management, deployments, vulnerability remediation, monitoring, and 24x7 operational support. Key Responsibilities Site Reliability & Service Ownership Own the operational health, availability, pe