Chief Operations Officer, Hong Kong and Macau
Manulife — Hong Kong
Posted 2026-08-18
General Description As a member of Manulife Asia Operations Leadership Team and Manulife Senior Management Team for Hong Kong & Macau, the major responsibilities of this role include building a strong service culture across the Company, deploying customer-centric solutions, and ensuring that the Company achieves industry-leading service standards measured against competitors’ benchmarks. The role is accountable for exceeding service expectations of policy holders, customers and all distribution channels while improving productivity, procedures, processes and strong compliance with corporate and regulatory requirements. This position will supervise the Buy, Manage and Review journeys for all business lines, including Operations Delivery, Corporate Real Estate, Budget and Reporting, Project Management Office and Business Transformation. The role will also manage operations relating to claims, health claims fraud detection, prevention and investigation, and the delivery of key 2026 business, customer, AI, risk and operations priorities. Responsibilities Transform the Operations and Customer Experience • Lead the transformation of the Operations by strengthening ownership of the custom