Chapter Lead, Campaign & E2E Journey Design
CIBC — Toronto, ON
Posted 2026-10-21
We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com What you'll be doing As the Campaign and End-to-End Journey Design Chapter Lead within Savings, Investments & Advice, you are a people leader responsible for building and developing a high-performing team focused on delivering exceptional end-to-end client experiences across the investment and advice journey. The role provides leadership, coaching and functional expertise to the Chapter, while establishing consistent practices and capabilities that enable teams to design and deliver impactful client campaigns and seamless client journey experiences. Working across products, channels and partner teams, the Chapter Lead champions a client-first mindset, identifies opportunities to simplify and improve client and user experiences, and ensures the team has the skill