Cash Services Operations Manager, II
RBC — Minneapolis, Minnesota, United States of America
Posted 2026-10-07
Job Description What is the opportunity? The Cash Services Operations Manager position is responsible for providing leadership for a team and supporting time sensitive, complex and/or highly specialized processes. Incumbent will hire, onboard, and support training new team members. This position will provide training, coaching, recognition and development for Cash Services Operations Associates and Specialist, and foster teamwork and planning for succession. In addition, this position supports escalated complex customer service situations, completes process oversight, provides new initiative/process implementation support, and maintains accurate department procedures/reference materials. Individual must understand regulatory and organizational risks associated with work processes, how work is processed from beginning to end, and dependencies to other areas and departments. Position contains increased elements of risk which are managed through operational reviews, system checks, and adherence to procedures. What will you do? Hire, onboard, and train new team members. Supervise and direct time sensitive, complex and/or highly specialized daily work flows to ensure department service