Business Strategic Insights – Client Analytics Lead
Manulife — 2 Locations
Posted 2026-10-22
Reporting to the AVP, Head of Portfolio Data & Analytics, the role of Business Strategic Insights – Client Analytics Lead will support Manulife Bank’s strategic ambition to deepen understanding of priority client and advisor segments, and to develop a compelling, analytics-driven value proposition. This role will work closely with Data & Insights, Product, and Distribution teams to deliver robust segmentation frameworks, profiling analyses, and strategic insights that identify growth opportunities, improve advisor productivity, and enhance the overall client experience. The candidate will leverage best practices in customer analytics, strategic consulting, and data visualization within the Data & Analytics team. The ideal candidate will have a strong background in customer or client analytics, financial services, and banking. Position Responsibilities: Individual Responsibilities Develop and maintain robust customer segmentation and profiling frameworks to identify, characterize, and prioritize Manulife Bank’s most valuable client and advisor segments and identify growth opportunity, leveraging behavioral, transactional, and demographic data (30%) Design and produce analytics-drive